FREQUENTLY
ASKED QUESTIONS:
Index:
CATEGORIES
EMAIL
VIRUS / SPAM PROTECTION
DOMAINS
OUR SUPPORT / ADMINISTRATION
SERVER
SEARCH MACHINE - ENTRIES
SSL
– ENCRYPTION FOR EMAIL & WEB
CATEGORY:
EMAIL
Q: I
received the login information for the new server – how
do I get the emails in my mail program?
A: Please
enter your email information in your email program (not
at all in the DFÜ – Network, which simply makes access to
the internet!). In Microsoft Outlook or Outlook Express
you find the entry field/box under the menu item: “Extras”
– “Services” or “Accounts” – “Properties”. The inbox- and
outbox server is therefore simply your domain name (without
anything before it), ex: aktualisiere.net.
TOP
Q: HELP!! I need to get my emails and
not receive them in my mail program – is your mail server
defective?!!?
A: We
are proud of our extremely stabile server system. A malfunction
is very unlikely. In your server administration user interface,
above “Webmail”, you can also check your emails using a
normal internet browser (without the mail program). You
can use this function if you are on vacation or want to
test the operability of the mailbox. If the emails can be
shown above this webmail (or simply no mail is there), you
know that the mailbox is functioning correctly. You can
check and also answer the emails online right away. During
working hours our support gladly helps you to check the
settings information in your mail program.
TOP
Q: I need a new mailbox or would like
to transfer a particular mail address. What do I need to
do and does it cost anything?
A:
All of our servers have a well documented online administration
(quick user guide). You obtain this with http://yourdomainname.com/admin
(please don’t type, but rather replace it with YOUR domain
name). This online administration has been specially designed
for technical laymen and is actually easy to use. Try it,
you’ll be thrilled! Nevertheless, should you have questions,
our team is gladly at your disposal! Naturally, the “self
setup” of mailboxes, mail forwards, databases, mail listings,
web password/account protection, counter, and auto responder
within your connection costs nothing extra.
TOP
Q: I would like to be able to directly
reach many mail recipients with a single email. Is that
possible?
A:
I assume that you know the mail recipients and that they
also want to receive your emails. Otherwise it would be
spam/junk mail and would need to be stopped by us. We have
software solutions for all customers in our online administration
for mailing lists. You can even start to administrate or
not administrate mailing lists and allow users to automatically
enroll in your mailing list. Our solution is stabile and
sophisticated.
TOP
Q: What are the limits of your mailing
list software that has been provided free by the server?
A:
Well, our mailing lists distribute identical emails to many
recipients. The gain from that is “CRM” or “Customer Relationship
Management”. Earlier, one would’ve called it “customer service”.
Your customer database on the internet can save personal
titles and have additional customer parameter for selection.
You can thus address all customers of the product XX that
the following product XXX is now available. This email can
then begin with “Dear Mrs. Doctor Müller” (personal title)
and will only be forwarded to selected customers. We gladly
offer such solutions on request individually for your tasks
– ask us!
TOP
Q: Can I read and handle my emails
about a web interface online?
A:
Yes, you find the interface under http://www.yourdomain.com/admin,
login with your login information and you can already handle
your mail online under the menu item “webmail”.
TOP
Q: How large is the standard capacity of my email box?
A: We
apply 50 MB for free to every customer as a standard. Should
you need more on short notice, simply give us notice.
TOP
Q: What’s the best way to send large
emails (5 – 50 MB)?
A: We
advise against sending such large emails from your mailbox
since very often the recipients have mailboxes that are
too small. Therefore, our suggestion: download the file
on your server and simply specify the link to download in
your email! Naturally, the file must already be on your
server. So your text link can look like: http://www.yourdomain.com/info.pdf
This
way is also possible in the reverse direction: first of
all, connect the recipients to an account on your free disk
space (which you can attach yourself in the admin range
in the login manager). Your email partner can then download
this information from your server with your additional given
FTP password. Immediately after that, this data is again
at your disposal by FTP.
TOP
Q: My
mailbox isn’t working right, what’s wrong with it?
A: a)
Check in WEBMAIL (Login under: http:www.yourdomain.com/admin)
to see if you’ve possibly exceeded your mailbox capacity
(see Home Page of your ServControl Admin Area) or to see
if your mailbox is full! You see the largest emails in your
mailbox and the majority of those in the mailbox from the
surrounding emails are also in the Admin Area.
b) Please
look to see if the trash in your WEBMAIL is empty. There
can also be a malfunction if there is more than 100 MB email
trash!
c) Some
viruses / worms can get “caught” in the mailbox in such
a way that the problem of the deletion of all unnecessary
emails can often be fixed.
d) Delete
the email settings in your local mail program and re-set
them again after you’ve established them online so that
your mailbox functions correctly with webmail.
Otherwise, simply call us with any further questions!
TOP
Q: I have problems with email transmission.
The error message says: “Relaying denied”. What is that?
What can I do?
A: Relaying
denied always appears if the sender of an email hasn’t authorized
sending it. Authorization functions with the servers either
with “Email after Pop” or with “SMTP-Auth”, thus with user
names and passwords of the mailbox.
TOP
CATEGORY:
VIRUS / SPAM PROTECTION
Q: How
can I minimize unwanted mass emails (SPAM)?
A: You
can professionally minimize/block “Spam” (unwanted commercial
emails/junk mail) and “viruses” with our tools.
Proposed
Solutions:
1.)Our servers are automatically equipped with a “catch-all”
mail function. That means that “anything”@yourdomainname.com
email will be accepted. We can deactivate this function
for free and set only your defined and used email addresses
in the function. Worms and viruses especially are often
sent to unused mail addresses. Therefore, all of these emails
no longer reach your account and are then excluded! Furthermore,
the sender receives a notification email that this email
could not be delivered. Naturally, this email will NOT arrive
if someone writes ofice@yourdomainname.com (“office” written
incorrectly)! But I recommend this setting, regardless,
in order to reduce unwanted emails.
2.)Viruses/worms
not downloaded but deleted online! I especially recommend
not starting Outlook right away on Monday morning but rather
check your emails before downloading under our Serveradmin
(brief description) http://yourdomainname.com/admin in the
menu item “Webmail”. If you adjust the view so that you
see 100 emails on a page and click the general checkbox
in the upper right, you have marked all of the emails. After
that, the emails that are important to you will have the
respective checkboxes deactivated. When you’ve moved all
of the selected (checked) emails to the trash you’ll receive
more of the wanted emails listed online and, later, also
only those loaded into your mail program.
3.)Software:
There are different software products that allow spam and
eliminate viruses (ex: also free to integrate in Outlook
XP; menu item Actions/Junk Mail or Extras/Rules Assistant).
We try out different products with handling and server stability
we’re not yet satisfied with. We assume that can offer an
additional solution in 2-3 weeks. However, this solution
has the disadvantage that registered mailing lists that
you want to receive will be declared as spam and therefore
could be deleted. Unfortunately, without your participation
there is no 100% absolute solution.
4.)RESPONSIBILITY:
It is essential (as always) to have a good virus program
on your computer, such as Norton Antivirus or McAffee. This
also protects against internal viruses that you, for example,
get from disks in your network. Without this protection
it won’t work in the future ...
Beginning
immediately, a virus and span scanner is available for every
Aktualisierer.com customer for no additional costs. You
can find exact details about this on
our homepage. However, your cooperation is required
so that you are provided with optimal results.
ACTIVATE
YOUR VIRUS AND SPAM SCANNER:
Please log-in to your “Servcontrol Area” on your server
with your access information under: http://yourdomain.at/admin.
You’ll find the virus and spam scanner in the “MAIL MANAGER.
Info:
So as not to configure the filter controls for the mail
scanner separately for each mailbox, the option to create
a profile with the appropriate filter controls exists here.
Under “assign a mailbox email address”, the desired mail
scanner profile of the mailbox must then be assigned. From
that, the mailbox is protected by the according filter controls
of the profile.
Change
and install mail scanner profile, respectively:
Info: Please compose the according filter controls and then
press “Next”. The profile will be modified in a few minutes
and be confirmed by email.
1. Profile name – mail scanner profile description
2. Trusted senders – are email addresses that are known
and neither spam nor viruses are expected from them. Please
use this choice carefully so that emails from the “trusted
senders” don’t run through the virus-spam scanner. Wildcards
can be used with the email addresses. Example: “*@trusteddomain.de”
would ensure that, regardless of what came before the “@”
of the email address, it would be directly delivered.
3. Blocked senders – are email addresses that will not be
delivered from the mail scanner and are deleted immediately,
respectively. Here wildcards can be used in the email addresses.
Example: “*@spammer.com” would ensure that, regardless of
what came before the “@” of the email address, it would
be blocked.
4. Virus- Spam scanner – with this function activated, all
emails will be checked by virus-spam scanner. The scanner
detects an email with a virus or spam, will mark these and,
depending on the setting of the mailbox, dispose of it or
delete it.
5. Virus mail target – with “mailbox” chosen, a transmission
of the virus mail occurs in the respective mailbox. In doing
so, the virus mail contains details of the found virus and
is labeled with “*****VIRUS*****” as the subject. Should
“Delete” be chosen, no transmission occurs in the mailbox.
The virus mail will be deleted directly from the server.
Therefore, during the first days, we recommend “Mailbox”
as the setting.
After several days of checking, you can change the settings
to “Delete” so that the unwanted virus emails are immediately
deleted.
6. Spam mail target – Should “mailbox” be chosen, no transmission
of spam mail occurs in the according mailbox. In doing so,
the spam mail contains the number of identified spam articles
and the number of permitted spam articles, respectively,
and is labeled with “*****SPAM*****” as the subject. Should
“Delete” be chosen, no transmission will occur in the mailbox.
The spam mail will be directly deleted from the server.
You can adjust the “spam target” yourself. The scale for
the settings of the filter is between 1.0 and 10.0, where
5.0 is displayed as the median.
In the beginning, please check on all emails that are labeled
as “*****SPAM*****”, whether there are no wanted emails
(ex: Newsletter,…) displayed as spam. The lower the setting,
the more intensive the filtering. Therefore, during the
first days, we recommend “Mailbox” as the setting.
After several days of checking on the filter settings, you
can find out what the optimal setting is, in order to achieve
the best effect possible. Now you can change the setting
to “delete” so that the unwanted spam emails will be immediately
deleted.
7. Permitted spam targets – the virus-spam scanner browses
an email for characteristic properties. For every found
property, a spam target is assigned. At completion, the
scanner accumulates the sum of all found spam targets. If
the sum is larger or the same as the number of permitted
spam targets, the email will be labeled “*****SPAM*****”
as the subject. The higher the number of permitted spam
targets, the more spam emails that won’t be labeled. A good
mean for the permitted spam targets is “5.0”. Which settings
are most helpful for you can only be determined through
testing, though.
TOP
Q: We receive some emails despite virus
and spam scanners – What can we do?
A: We
have established a “blacklist” with our data center. Because
of this it’s possible for us to further perfect the spam
scanner and emails that “have slipped through the web” in
order to filter them exactly. Please transmit the text and
the headings (transmission options) of the email online
to us at: http://blacklist.aktualisiserer.net. You can find
the transmission options (heading/header) of the email in
Microsoft Outlook Express: through opening a specific email
click on the menu: File / Properties / Details. In Outlook
XP you find these under: View / Options / Internet Headings.
Please transfer these technical texts to our Blacklist using
Copy & Paste.
TOP
CATEGORY:
DOMAINS
Q: What
technical meanings do domain names have for the internet?
A:
The DNS (Domain Name System) produces the technical backbone
of the internet and sees to it that data packets get there
with the corresponding transmission protocol, should they
get lost. Each service on the internet (WWW, FTP, POP3,
etc.) can be obtained under a particular address, the so-called
IP Address. An IP Address has the following format: xxx.xxx.xxx.xxx,
ex: 192.168.032.232. Naturally, such addresses are not very
manageable which is why people decide to “translate” these
IP Addresses into a memorable letter-number-combination.
The translation of domain names, such as www.aktualisiserer.net,
will be accepted by name servers. Therefore, the DNS is
needed in knowing to which IP Address of entry of domain
names they must translate.
TOP
Q: What commercial meaning do domain
names have?
A:
Names like yahoo.com, amazon.com or ebay.com have been made
into worldwide known e-brands with millions of marketing
dollars; owners of generically described domains, like business.com,
exchange for millions of dollars. US courts have been fighting
a fierce battle for years over the domain sex.com (estimate
value ca. US$ 250 Mil.). A branch of trade is in development
around domain names.
TOP
Q: What does “Top Level Domain” mean?
A: A
Top Level Domain (also “domain ending”) indicates the first
level of an internet address. Examples are .at, .de, .ch,
.info, .com, …..
Two types of TLDs must be decided between: the generic,
short gTLDs, and the country-specific, short cc TLDs, where
cc stands for “country code”. Among gTLDs are .com, .net
and .org (often shortened as “CNO”), as well as .info and
.biz. Examples of ccTLDs are .de for Germany, .ch for Switzerland,
or .ca for Canada.
TOP
Q: How many different Top Level Domains
(TLDs) are there?
A: Presently,
14 generic Top Level Domains (gTLDs) exist with .com, .net,
.org, .edu, .mil, .int, .gov, .info, .biz, .name, .coop,
.aero, .museum and .pro, as well as 243 official country-endings
(ccTLDs), like .de for Germany, .at for Austria, or .gr
for Greece. In the field of ccTLDs the Domain Name System
should be supplementing .eu for Europe. However, the introduction
of the TLD .eu has been postponed since 2003. To learn more
about the current status of this situation, please go to:
http://www.eurid.org/index.php, the assigned order for .eu
– TLDs. The company Aktualisierer Internet Ltd has also
applied as a Registrar for eu domains.
TOP
Q: What are sub-, second and third
level domains?
A:
The terms sub-, second and third level domain indicate sections
certain respective levels of domain names. Domain names
are divided hierarchically from right to left. The entire
right section after the last period is called “Top Level
Domain” (TLD), what comes before it “Second Level Domain”
(SLD) or, simply, “Domain”. Respectively, all further name
sections on the left are therefore Sub-Domains, and, respectively,
Third Level Domains (Fourth Level, Fifth Level, Sixth Level,
etc.). An example clarifies the concept: the domain name
www.domain-right.de exists on three levels: .de – the first
level / (also called TLD or Top Level Domain), “domain-right”
– the second level (also known as Second Level Domain),
and “www” – the third level (called Third Level Domain or
Sub-Domain). “www” can also, for example, stand as “shop”:
“shop.domain-right.de”. As a rule, the SLD comes with a
recognition function to the effect, that it enjoys protection
through the trademark and name right. The SLD is a general
rule of a typical function with the effect that you enjoy
the protections of brand and name rights. The domain name
itself is most of the name of the URL. URL is the abbreviation
for Uniform Resource Locator and shows a complete mapping
of a webpage or a web document, ex: http://aktualisiere.net/pdf/servcontrol.pdf.
TOP
Q: Who actually assigns the right to
domain names?
A: The
groundwork of every domain name is the IP address. So that
these function uniformly worldwide and so that two people
do not prevent a clear allocation through the assignment
of identical IP addresses, your central technical cooperation
is required. We administer this function from ICANN (Internet
Corporation for Assigned Names and Numbers). They classify
the space of the IP addresses and assign to regional internet
registries. RIPE NCC (Réseaux IP Européen Network Coordination
Center) is responsible for the region of Europe. At the
end of this chain, Nic.at stands as the national assigned
order (Registry) for Austria or DENIC for Germany. Nic.at
is responsible for all domains that are under the top level
domain “.at”, DENIC assigns for all “.de” domains. Lastly,
the assignment and administration of .at-domains, .de-domains,
etc are delegated by ICANN to the national assigned orders,
which have independently managed these and set in place
the national rules for the domain allocations.
TOP
Q: Who is the owner of an already registered
domain?
A: The
client, or purchaser of the domain will be registered as
the owner and administrator (Registrant = Owner-C and Admin-C)
of the domain and is thus the owner of the domain. The names
and address data of the domain owner will be recorded worldwide
in the WHOIS-database. The address data is openly and freely
visible for everyone on the websites of the individual assigned
orders (ex: Nic.at, DENIC). The WHOIS entry is comparable
to the land register or commercial registry. With some –
mostly exotic – top level domains, a WHOIS inquiry is restricted
or not at all possible (ex: .tv, .cc, .ws).
TOP
Q: What does Admin-C or Tech-C mean?
A: Admin-C
is about the administrative contact of a domain. All changes
of the domain data call for the compliance of Admin-C. As
a rule, you accept this role yourself. Tech-C will register
the technical title partner = provider.
Q: I
have already let my business name be secured as a (Top Level)
domain (business.com, -.de, -at). Can I also register other
(Top Level) domains with you (like, -.cc, -.tv, -.eu…etc)?
A: Yes,
we have a standard of 40 different top level domains (ex:
.com, net, org, de, at, ch, info, .tv, .cc, …etc.), that
we can register online for you right away in connection
with the respective assigned orders! All other top level
domains in question. (Stand: 01.02.2005)
TOP
Q: How does it work with "Umlaut-Domains",
are they already being given?
A:
Yes, since the beginning of April 2004, there have been
domains with umlauts (ex: http://höfer.at). These are also
known under “IDN domains”. These are currently available
in the top levels: -.de/-.at/-.ch/-.li/-.com/-.net/-.info.
Please notice that many browsers or mail programs will have
difficulty with the handling of IDN domains. On the other
hand, these domains will be in short demand and the newest
software can handle these without problems. Therefore, it
seems wise to register your IDN domain NOW, but not to be
used as a main domain(s), rather only “to be cut in”.
TOP
Q: I can’t access IDN domains. What
should I do?
A: Some
browsers don’t yet have the correct plug-in installed. You
can either download the download page of your browser provider
(IDN plug-in) or simply automatically install the Verisign
plug-in that can be installed at http://www.äöü.com. These
options have been proven to very applicable in practice.
Further information is also at: http://www.idnnow.com/index.jsp
or http://www.nic.at.
TOP
Q: What additional characters are allowed
in IDN domains?
A: Since
introduction, 34 additional characters are available. These
are the lower case letters of the ISO 8859-1 font, as well
as the three characters o, š, and ž from the Unicode character
group Latin Extended-A. A list of the new characters can
be found at www.nic.at/de/service/idn/iz_zeichentabelle.asp.
TOP
Q: Can I change or rename a domain?
A: Unfortunately,
no. You can delete your unneeded domain at any time and
register a new one. The “changing” or “renaming” of a domain
is unfortunately not permitted in the assigned order.
TOP
Q: Do I have to renew my domain if I want to hold onto it?
A:
Your domain doesn’t need to be renewed. Aktualisierer Internet
Ltd will automatically extend domain names for 1 year if
you haven’t cancelled your domain by email or FAX within
a max. of 90 days before the annual renewal date.
TOP
Q: I only want to register a domain
but don’t need web space. Is that possible?
A: Of
course! You can register only domains from us and assign
any goals. (URL’s, IP Addresses, etc.)
TOP
Q: I need web space but I already have
a domain. What can I do?
A: There
are 2 possibilities:
a)You
apply to us for a transfer of the domain to Aktualisierer
Internet Ltd. (KK - Application)
b) You
stay with your domain – host in access and let the domain
be displayed on our server. With us you can easily configure
your web hosting account that is accessible under the domain.
Q: How long does it take until my domain
is active?
A: In
staying connected with the most important worldwide assigned
orders, you’re already registered as an owner after ca.
30 minutes. The domain is technically active after ca. 6-12
hours if after the assigned order.
TOP
Q: How can a domain: business.at that’s
transferred to a domain: business.com be seen without the
intended URL?
It’s
possible to be trouble free by frame with an index.cgi or
index.php.
The
basics: if the URL of the shutout domain should already
stay received, selective search engine marketing should
also be possible. It needs META Tags, which are different,
depending on the domain. That, in turn, sets a server ahead.
TOP
CATEGORY:
OUR SUPPORT / ADMINISTRATION
Q: Our
Homepage is now 3 years old and stands forthright, damaging
the current page rather than our rep as support. The planned
new page should connect top design with different customer
applications (login area, database programming, etc.). Whom
should we turn to?
A:
Talking with us – we find a path that fits your budget!
Either with a regional sales partner or directly with us.
Design and database solutions have been our business since
1997. We know what customers want and what makes sense.
We suggest developing a requirements specification for comprehensive/complex
projects before absolving a costly consultation. Compare
this requirements specification with a construction plan.
No one would have the idea of developing a building without
a construction plan. First, we can provide accurate suggestions
and ideas to the point with thorough analysis of your tasks
and your desired project status. After completion of this
project planning (ca. 3 work days at most), you receive
complete specifications for your online project. With this
support, you can thus contact internet agencies to obtain
concrete offers for implementation. How can reasonable comparison
of the price-performance ratio of different providers appear?
I suggest this procedure for all pages that exceed the amount
of a “ten page-homepage-with-order form” or a budget volume
of more than € 5.000,-.
TOP
Q: Other providers are cheaper – why
aren’t you?
A:
We are proud of our price-performance ratio and our satisfied
customers! As the crash of the “new economy” in 2000 showed,
the “big guys” also can’t give everything away. We’ve been
working together with the same data center since 1998 because
this also divides our quality philosophy, understands our
support requirements and prompts change. A short 3 day test
to another data center in 2002 showed us that 70% of cheaper
purchasing often supplied outcomes that we couldn’t and
didn’t want to afford. Formidable individuals, businesses
and resellers that wish for higher stability of the system,
coupled with individual service, find very favorable conditions
with us. We don’t have the right to want to be “CHEAP”.
We want to ensure quality and maintain long lasting customer
partnerships (since 1997). A call to our competitors and
to us will give a personal impression! Try it out: Germany:
0180-5890107, Austria: 0820-555 6655, International: +43-7752-70450.
TOP
Q: I live in a foreign country – would
many German web hosts not serve me?
A: We
specialize in individual solutions. Our customers come from
(next to DE/AT) Switzerland, Thailand, Panama, Malta, Spain,
the Czech Republic, Madeira etc. Therefore, as a payment
resolution, next to a bank transfer, we also accept: credit
cards, Paysafecard and Paybox.
TOP
Q: Do you also offer the payment option
of debit?
A: Yes,
due to multiple requests we now handle the option of created
debits (automatic payment directly from your DE or AT bank
account). You can additionally log-in to our book keeping
software and adjust the balance or print out copies of invoices.
You also see online which domains are assigned to you and
what due date each domain has.
TOP
Q: How can I actively maintain my homepage = update? Do
I really have to learn software programs so that at Easter
I’m not soliciting for Christmas sales.
A:
Our business name says “Aktualisierer” [“Updater”] and that
already shows our own development of an editing system.
You will be astonished at how easy you can “update” your
webpage in the future without additional software on your
computer – everything is online and easy! For 5 modified
pages, you simply pay EUR 99,- Setup and EUR 3,- monthly
incl. tax to use our Update-Editing system. Naturally, there
are also larger solutions. Talk to us!
TOP
Q: I used a cheap provider and suddenly
my homepage was no longer able to be found?!
A: Apparently,
this provider had no or a poor functioning backup solution.
Our storage generates a backup copy of all customer webs
included in the database three times a day. The mailboxes
are simply not contained into our backup system since they
would be counterproductive there. The “backup” area also
shows the quality of the provider.
TOP
Q: I have questions about my computer,
on whether I can use it?
A: You
can login and adjust the balance or print out invoice copies
in our book keeping software (under the link: http://www.daten.aktualisierer.com)
with your access data which you get from us. You also see
online which domains are assigned to you and which due date
each domain has. Simply email or call us with further questions.
We’ll gladly provide you with information!
TOP
Q: What advantages do you offer your
resellers?
A: In
partnership, long-lasting teamwork makes a good price/performance
ratio!
In
my opinion, EDV Support, web designers and marketing agencies
will only successfully survive in the market if the partners
can fairly have high customer demands from your customers.
Flexible reactions to these special requests of high system
stability or individual support make us stand out. How do
resellers make money? Business plans that offer about EUR
29,- a server incl. domain and disk space, don’t function
in practice. They simply don’t earn anything at it, especially
if they buy at such a low price. These cheap hosts that
offer a complete hardware server at EUR 59,- monthly create
disproportionate support and cost customer’s trust. Many
customers are already paying more if the server and the
quality of the service are added up! These customers give
their long lasting trust. If you want to speak with THESE
customers, we are YOUR PARTNER! You live from making money
– your client can also see our price list, the difference
from their purchase price offers a very good profit! Talk
to us!
TOP
CATEGORY:
SERVER
Q: My
server isn’t accessible – what should be done?
A: Backbone
provider problems / your server isn’t accessible & traceable:
The
internet uses different wire access in order to acquire
the desired email server or desired web page from your dial-up
provider. In order to establish this wire access worldwide,
each provider can use different “backbone providers” (=specialized
provider that operates the large international data links).
In rare cases, routing problems, wire malfunctions or circuit
mistakes in the data center or in the connecting path of
the backbone provider can occur. These problems then simultaneously
meet a large number of internet users. These errors will
therefore be immediately noticed in the standard and be
automatically partially eliminated (through shifting of
the “switches” in the data center onto other Backbones).
You can try it out yourself if there’s a problem in this
area in which you indicate the connecting path (tracer)
of your data path. You can operate these locally or on the
server: Local: click on Start / Program / Accessories /
Prompt – it opens a DOS window in which you enter: “tracert
www.domainname.com”. You then acquire the indicated connecting
path incl. the ms (milliseconds) that are necessary for
it in order to get an answer from the respective hub. With
the entry: “ping www.domainname.com” you receive information
on if the server is responding. As an alternative you can
also try out these functions on your server. In the administration
menu in the item “Tools”, you get the indicated IP address
which is currently logged in to the internet. This IP is
suggested to deal with a test of the wire access from the
server. However, you can also check any other IP or domain
here.
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Q: Which server (software system) do
you offer?
A: Exclusively,
LINUX (ca. 55% world market share with server software systems).
From 1997 to 1998, we’ve had NT Server (Microsoft). We couldn’t
guarantee satisfactory, satisfied stability and therefore
switched to Linux.
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Q: What software runs on your systems?
A: Naturally,
there are ongoing updates and additions. If a particular
version or type of software is important to you then please
share with us – we promptly respond to your mail. If you’re
basically coming from the following basis packet:
Software
- Information:
Kernel-Version (Systemkern) 2.4.33.3-servcontrol
GCC-Version (C-Compiler) 2.95.3
Sendmail-Version (Mail-Transfer-Agent) 8.13.8
Apache-Version (Webserver) 1.3.37
Perl-Version (Scriptsprache) 5.6.1
Php-Version (Scriptsprache) 4.4.4
mySQL-Version (Datenbankserver) 4.0.27
ServControl-Version 3.3.3
Update: 2007-01-22
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Q: The server database (mysql) restarts
– how do you do that?
A: Easily
do it using ssh (like telnet, only safer) as root to login
and then enter “rcmysql restart” into the command line.
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Q: Usage shouldn’t be protected with
a password – what should be done?
A: The
data .htaccess and .htpasswd from the directory “usage”
has to be deleted. Servcontrol hasn’t applied this directory
protection there and it can’t be deleted.
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Q: I have my access statistics online
at every server (under domainname.com/usage) but I would
like specific data?!
A:
Please click on the monthly overview, you receive the monthly
statistic after this main overview. Further details are
then there. Staying in that area, you arrive at the log
files that can automatically download daily and can read
and evaluate everything with (tight) software programs.
The cheaper ones with free web service: http://extremetracking.com,
http://www.sitemeter.com, http://www.nedstatbasic.net, http://www.addogs.de,
http://www.etracker.de, etc. – Here you see exactly: what
providers snap at the chance, the used browser, search engines-search
words and access, used system software etc.
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Q: You guarantee 99,9 % of uptime on
your server. How can I check that?
A:
There is a series of services that run a scan in short intervals
and then register immediately if a server is “down”. Click
once on: http://www.watchfire.com http://www.gomez.com Further
interest: At large business pages that are dynamically built
you can check if sub-area systems are available, for example,
also behind business firewalls. Such performance tests and
all availability- and accessibility tests already lie far
outside of the question: “Is the server available?” You
answer the many different questions: “Can the user also
open all side bands?” You receive more information about
external service providers that you can authorize to automatically
check the function of your page around the clock. There
are also free services for that, like http://www.internetseer.com.
You can find a list of other services under: http://a2z-free.com/website-monitoring.php
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Q: Can I work with the front page on
the server?
A: We
have installed front page 2000-Extenstions on all servers.
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Q: Why the relatively old version?
Is there not presently an update on FP2003?
A: It
is in fact because the 2003 extensions far from steadily
run like the 2000 extensions. Therefore, we haven’t considered
an update yet. From that, it gives the customers so far
bare requirements for the new functions of the front page
2003.
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Q: I need additional modules and ad-ons
with PHP. Is gd2 installed with Image Magick?
A: GD2
is only a default in PHP. 1.8.4 (standard by 15.09.2004)
is presently available as regular GD-Lib. Image Magick is
also installed. Naturally, additions and so on can be made
at any time.
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Q: Will a data backup be made?
A:
Yes. A backup will be made daily. This protects you from
the loss of important data.
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Q: How do I change my server password?
A: After
you’ve logged into the customer field with your access information,
under the menu item “Profile” you’ll find the option to
change your password. Enter the corresponding changes and
click on “next”. The changes to your desired information
take place in a few minutes.
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Q: How can I load my data (Homepage) onto my server?
A: You
have 2 options here:
a)You
can transmit your data onto your disk space with any FTP
program (ex: WS FTP Pro).
How it functions:
Profile Name: A name choice (the domain name, mostly)
Host Name / Address: yourdomain.at
User-ID: The username of your server
Password: Your server password
Access
to your server should be established with “OK”.
The
local hard drive of your PC is displayed in the left splitter.
It is imperative that you please click on “WWW” on the right
side. All the data of your homepage may come to be located
solely in the WWW directory. You can then transmit your
local data onto your server on the internet with the lower
little arrows. Please keep a check on you’re browser!!!
b)If
you don’t have software, login to our serv control admin
area (http://www.yourdomain.com/admin) and then you can
easily load your homepage onto your provided web memory
under the menu item “WEBFTP”! Click on “www” in the right
section to let the directory be shown on your server. Then
select the folder that should be updated. If you’d like
to place the complete homepage on the internet, please click
only on “www”. Then select “data transfer” in the left menu.
Select the local directory that you would like to transfer
onto your server with “browse”. The transfer begins with
a click on “transfer”.
!!IMPORTANT:
Your (Homepage) data belongs in the WWW directory!! Please
keep a check on you’re browser!!!
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Q: What is a CGI-Bin directory and what does one need this
it for?
A: With
a CGI-Bin directory, you receive the option of CGI Script
(Form mail, Guestbook, Forum, etc.) and/or Server Side Include
(Counter, Setting, etc.) to be completed on your homepage.
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Q: Can I expand my account?
A: Yes,
you can expand your account at any time. Costs fall for
you only at the same time as the monthly fees of the new
account.
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Q: Where can I see how much disk space is still free?
A: Log
onto the link: http://www.yourdomain.com/admin in your Serv
Control – Admin Area and you see how much disk space is
still available right away on the first page (Start Page)!
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Q: What does the path to Send Mail say?
A: The
path to Send Mail says: /usr/sbin/sendmail
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F:
Q: What does the path to ImageMagick Binaries say?
A:
The path to ImageMagick Binaries says: /usr/bin.
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Q: What does the path to Perl say?
A: The
path to Perl says: /usr/bin/perl & /usr/local/bin/perl
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Q: What does the path for databases say?
A: The
path for database(s) says: /home/mysql/DATABASENAME
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Q: What does the path to display of dates, the time and
calendar say?
A: The
path says: /bin/Date
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Q: What does the path for the CGI-directory say?
A: The
path for the CGI-directory says: www/username/cgi-bin
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Q: Where is the Crontab that can be edited, where it can
make changes every now and then?
The
Crontab can be edited with the command “crontab –e”.
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Q: Is the IMAP Module installed on your server and how can
I use it?
A: Imap
is available on all servers and it is also activated from
outside Port 143: telnet yourdomainname.com 143.
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Q: What is Form mail and which directory can I find it in?
A: formmail.cgi
can be found in the cgi-bin – directory of your account
and is a CGI-Script, which is about the messaging of form
data of a webpage by email.
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Q: When will the online statistic be updated?
A: The
statistic will be automatically updated daily every 1.00
hour and is available to be updated in a few minutes, depending
on the number of the accrued hits on your website.
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Q: Backbone provider problems / your server isn’t accessible
& traceable:
A: The
internet uses different wire access in order to acquire
the desired email server or desired web page from your dial-up
provider. In order to establish this wire access worldwide,
each provider can use different “backbone providers” (=specialized
provider that operates the large international data links).
In rare cases, routing problems, wire malfunctions or circuit
mistakes in the data center or in the connecting path of
the backbone provider can occur. These problems then simultaneously
meet a large number of internet users. These errors will
therefore be immediately noticed in the standard and be
automatically partially eliminated (through shifting of
the “switches” in the data center onto other Backbones).
You can try it out yourself if there’s a problem in this
area in which you indicate the connecting path (tracer)
of your data path. You can operate these locally or on the
server: Local: click on Start / Program / Accessories /
Prompt – it opens a DOS window in which you enter: “tracert
www.domainname.com”. You then acquire the indicated connecting
path incl. the ms (milliseconds) that are necessary for
it in order to get an answer from the respective hub. With
the entry: “ping www.domainname.com” you receive information
on if the server is responding. As an alternative you can
also try out these functions on your server. In the administration
menu in the item “Tools”, you get the indicated IP address
which is currently logged in to the internet. This IP is
suggested to deal with a test of the wire access from the
server. However, you can also check any other IP or domain
here.
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CATEGORY:
SEARCH ENGINE – ENTRIES
Q: Internet
marketing – how do I get more visitors to my website?
A:
The first point of reference of many surfers is different
search engines. The user will look for the option of medium
search words – sometimes also entire search sequences –
search results are received in the form of a link list.
This is to differentiate between automatic and editorial
assisted search engines. The automated search engines are
available to so-called Robots or Crawler, or also Spider,
that are programs that a site visits independently and indexes
found words. Among these is Alta Vista. Editorial attended
search engines exclusively list after content, like Yahoo.
There are many options that you can use, in addition to
the basic entry in the search engine. For a short time,
ad insertions (Pop Ups, Banner ads, PR adds, etc.) are the
quickest. After phase outs of these campaigns, often much
of the effectiveness doesn’t remain. A cost efficient and
long running option is target customer marketing with domain
names. This helps, as well as directly, has an impact on
your page where this domain will be entered by many of those
interested. However, domain marketing also helps indirectly
since your internet page will be primarily arranged with
the most important search engines if the search term of
the user is included in your domain names. Create a test
and search on http://google.com for “Urlaub” and check which
internet pages are on the first page! Don’t be surprised
if you find http://urlaub.at, one of our assisted portal
pages, on the first page with GOOGLE! A good domain with
generic terms additionally appreciates year for year! That
can neither afford advertisements nor banner campaigns!
However, additional ad budgets are available for additional
visitors to generate and we can also arrange for you with
these conventional internet-ad form campaigns. We offer
the first marketing consultation over the telephone for
free! Call us!
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Q: Search engine entries – how does it work?
A:
Basically, the basis marketing of the regular entry should
be covered in the 15 most important search engines. With
that, the crucial point can be grasped, the search engines
Spider (Software that your page automatically calls on and
current data transferred to the search engine) require information.
This information will invisibly transmit the so-called META
TAGS for the normal visitors in the program code. We gladly
help to achieve these orders – talk to us!
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Q: What are Meta-Tags?
A:
Insert so-called Meta-Tags on all of your Hompage pages
in the <HEAD>. Meta-Tags are information for WWW pages
that stay hidden to the user but can be read by a search
engine. They give a specific description about the content
of your homepage. There is an entire series of Meta-Tags
with entirely different meanings. The most important are
“Keywords” and “Description”. Using Meta-Tags gives you
keywords, for example, that the search engine indexes. Such
Meta-Tag descriptions of the content of a HTML page can
then also contain those to be used if a user searches for
a matching offer.
Listing
of Meta-Tags:
<meta
name="description" content="An invigorated
description should be stated here ">
<meta name="keywords" content="Your keywords
should be inserted here ">
<meta name="resource-type" content="document">
<meta http-equiv="pragma" content="no-cache">
<meta name="revisit-after" content="10">
<meta name="classification" content="">
<meta name="robots" content="ALL">
<meta name="copyright" content="Here you
find the copyright label">
<meta name="author" content="The author
of the homepage">
<meta name="page_topic" content="Vacation
in Austria">
<meta name="audience" content="Everyone">
<meta name="expires" content="">
<meta http-equiv="reply-to" content="
">
<meta name="language" content="german">
<meta http-equiv='Content-Type' content='text/html; charset=iso-8859-1'>
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Q: How will my domain be registered in search engines?
A: You
can directly register with each search engine or use our
entry service. We manually and automatically enter you pages
in search engines and link listings and also help you with
the improvement of your pages for search engines.
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RUBRIK:
SSL – ENCRYPTION FOR EMAIL & WEB
Q:
Is SSL encryption for email possible for you and how does
it work?
A:
Secure pages of forms online and secure email communication
(SSL)
As commercial users and contractors, you should attach high
importance to 128-bit encrypted transmission of your customer
data and emails! “Normal” email communication can be technically
intercepted trouble-free from any crossed internet hub and
read out as un-coded. That is comparable to the shipping
of postcards with confidential information. A modern encryption
technique (128-bit encryption on SSL-Protocol) offers PROTECTION
here and is extremely easy to use. These three crucial points
should display the pillars of modern email communication
in business:
1.)
Encrypted transmission
2.) Same up-to-date virus scan for the in-box server and
the provider
3.) Individual adjustable spam filter before the access
of one’s mailbox. That keeps unwanted mass emails away and
saves work time and nerves!
To
boot, with Aktualisierer Internet Ltd, telephone support
is available for all server customers at no extra charge!
Also,
through the symbol for SSL-encryption (the padlock down
right in IE), your web page should indicate to your visitors
and future customers that confidential customer data will
be carefully handled by your business. You can either use
the necessary SSL certificate with us or permit your own
certificate to be issued in your name (for an extra cost)
.
For
several years, standard mail software (MS Outlook and others)
already offers the option to receive SSL encrypted emails.
The changes of settings to encryptions are also very simple
to make in computer lay:
OUTLOOK
In menu: Extras | email accounts | show or work on existing
email accounts | edit
 |
Ask
our support for your personal SSL domain names |
| |
| Adjust
email settings |
| |
Under “More settings – Advanced” you can adjust your email
settings. Activate the checkbox: “This server uses a secure
connection (SSL)” for the in-box server (POP3), as well as
for the outbox server (SMTP):
NOW YOUR EMAILS WILL BE TRANSMITTED WITH ENCRYPTION !
OUTLOOK
– EXPRESS
Under the menu item “Extras”, you can activate the encryption
in the category “Accounts”. Subjoin an email account (or
modify one that already exists):
Ask
our support about your personal SSL domain names and later
enter them into the inbox server (POP3), as well as the
outbox server (SMTP).
Adjust
your email settings as you mark your email account and under
“Properties” | “Advanced”: “This server uses a secure connection
(SSL)” for the inbox server (POP3), that also activates
one for the outbox server (SMTP).
NOW
YOUR EMAILS WILL BE TRANSMITTED WITH ENCRYPTION !
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